Virtual PBX
Service · Virtual PBX
An isolated cloud PBX, sized to your business, with no shared neighbors.
A single-tenant cloud PBX, dedicated to your organization. Your own instance, your own security posture, our managed operations and support.
Get a migration plan or call 866-304-4300
Founded 2001 · 99.999% uptime SLA
Capabilities
What you get
Single-tenant isolation
Your PBX, your database. No shared CPU, no noisy-neighbor performance variance.
Security review-friendly
Passes most enterprise security questionnaires. We can provide attestations.
Customizable configuration
Custom call flows, integrations, dial plans that multi-tenant cannot accommodate.
Managed operations
We run the PBX. You run your business. Patching, monitoring, scaling on us.
Same features as hosted
Mobile, softphone, IVR, queues, recording, Microsoft Teams integration.
Geographic placement
US East, US West, EU (Dublin). Match your data residency requirements.
Reliability with receipts
- 99.999% uptime SLA with written credit schedule
- Geographically redundant infrastructure
- P1 response in 15 minutes; named engineer for migrations
- Cutover scheduled outside business hours with documented rollback
Compliance posture
- SRTP/TLS encryption standard, not upsold
- Configurable call recording with 30-day to 7+ year retention
- BAA and DPA templates available pre-sales
- Audit log export on request
Frequently asked
Questions we get asked the most
Why pick Virtual PBX over Hosted Cloud PBX?
Isolation. Compliance teams sometimes require single-tenant architecture. Enterprise security reviews are easier. Some integrations (custom CRM, custom auth) need configuration that does not fit multi-tenant.
Is Virtual PBX more expensive than Hosted?
Yes, materially. Single-tenant infrastructure is more costly. The break-even is typically 50-100 users; below that, Hosted Cloud PBX is more economical.
Do we get the same support and SLA?
Yes — same 99.999% SLA, same P1 response time, same named-engineer migration model.
Can we run it in EU for GDPR data residency?
Yes. Our Dublin region hosts EU customer Virtual PBX instances. Recordings and metadata stay in the EU.
What if we outgrow it?
We scale the underlying instance, or we shard across multiple instances. Either way, the change is invisible to your users.
Want a written migration plan?
Send us what you have today. We will reply with timeline, pricing, and risk register within 4 business hours.
Get a migration planor call 866-304-4300