Hospitality
Industry · Hospitality
Multi-property phone systems that talk to your PMS.
For hotels, resorts, and multi-property operators that need front-desk phones tied to guest folios, survivability when WAN drops, and central reporting across properties.
Talk to an industry specialist or call 866-304-4300
Founded 2001 · 99.999% uptime SLA
Why hospitality choose Triton
Hospitality phones are operational infrastructure. They charge calls to folios, page back-of-house, ring in-room phones, and must keep working when nothing else does. Generic UCaaS does not solve this. Regional MSPs solve it for one property at a time. We solve it across properties.
Compliance fit
- PCI scope-reduction (cardholder data never touches phone system)
- 911 (E911) per property with site-aware emergency routing
- ADA-compliant TTY support where required
Features that matter for this vertical
- Opera, Maestro, RoomKey, Cloudbeds PMS integration (guest in/out, room status, folio charging)
- Survivability via local SBC at the property — phones keep ringing when WAN is down
- Overhead paging zones (front desk, kitchen, valet)
- Wake-up calls scheduled from PMS or guest extension
- Fax replacement (POTS-to-email) for the front-desk fax that nobody admits to using
- Centralized admin across properties with per-property branding
Frequently asked
Questions we get asked the most
Which PMS systems do you integrate with?
Opera Cloud, Opera 5.x, Maestro, RoomKey PMS, Cloudbeds. Other PMS over standard HTSP/HOBIC interfaces. We confirm against your specific PMS version before quoting.
What happens at a property if the WAN goes down?
A small local SBC keeps the property's phones working over the public PSTN until WAN restores. Front desk can still answer; in-room calls between rooms still work; outbound calls route over a backup carrier.
Do you support multi-language IVR?
Yes. Common languages have native voice prompts; uncommon languages can be recorded by your team and uploaded.
Can we run different branding per property?
Yes. Each property can have its own caller-ID, IVR prompts, hold music, and call routing while sharing central admin and bill.
What about wake-up calls and room-status updates?
Wake-up calls trigger from PMS or via guest in-room phone. Room status (clean/dirty/inspected) updates back to PMS via keypad codes on the in-room phone — same flow as legacy hotel telephony.
Looking for a vertical-specific reference?
Tell us your vertical and seat count. We will route a reference call or written case study.
Talk to an industry specialistor call 866-304-4300