Financial Services

Industry · Financial Services

Recording, retention, and recall — built into the platform, not bolted on.

For RIAs, broker-dealers, family offices, and community banks where the SEC, FINRA, or MiFID II reads your call logs before your customers do.

Talk to an industry specialist   or call 866-304-4300

Founded 2001 · 99.999% uptime SLA

Triton Cloud PBX — financial services
99.999%
Uptime SLA
150+
Countries DID
Since 2001
Northeast roots
3 offices
Worcester · Dublin · BVI
B2B only
No residential

Why financial services choose Triton

Financial services firms have non-negotiable recording, retention, and audit-trail requirements. We build them in by default. Our compliance personas on staff know the rules; our platform was designed against them.

Compliance fit

  • SEC Rule 17a-4 voice retention compatible (WORM-style storage available)
  • FINRA Rules 4511 and 3110 recording + supervisory review tools
  • MiFID II Article 16(7) compatible for EU operations
  • Massachusetts G.L. c.272 §99 all-party consent recording prompts
  • BSA/AML call retention windows configurable
  • Audit log export in CSV or JSON

Features that matter for this vertical

  • Automatic all-party recording with announcement IVR
  • Retention configurable per extension (90 days to 7+ years)
  • Supervisory review workflow + search across recordings
  • Per-call metadata: caller ID, callee, duration, source IP, signature
  • SRTP encryption for media; TLS for signaling
  • SSO via Okta or Microsoft Entra

Frequently asked

Questions we get asked the most

Are you SOC 2 compliant?

We can provide our current SOC 2 attestation status under NDA. Contact us for the current report.

What is your recording retention default?

Configurable from 30 days to 7+ years. The platform default for financial-services accounts is 7 years with WORM-style integrity.

Can we export recordings for compliance review?

Yes. Bulk export via SFTP or API. Filtered exports by date, extension, or trunk. Metadata included.

How does Triton handle subpoena requests?

We honor lawful process. Customer data including recordings stays under customer control; we will not disclose without notice to the customer except where law prohibits.

Do you have a BAA for financial services?

BAAs are healthcare-specific. For financial services we provide a DPA and a written compliance attestation specific to your regulator (FINRA, SEC, MAS, FCA).

Looking for a vertical-specific reference?

Tell us your vertical and seat count. We will route a reference call or written case study.

Talk to an industry specialist

or call 866-304-4300